FAQ


If you are getting an error that you did not expect. Please send email info@controlchild.com The information will be given to you soon.

if I forget the application pin password?

The pin is a four-digit numeric code.

After initial installation, the password is set to 1234. It is important to change it.

You can change this password from in the menu.

you can click on the forget button on the password screen and you will be informed that your password will be sent to your registered mail address.

if you have problem about pin you can send email info@controlchild.com

 

Is Control Child free?

Control Child consists of two parts.

Child Profile (completely free)
Parental Profile (Get started today and receive a 14 day trial of Control Child parent profile.)

Which versions of Android are supported?

Control Child supports Android 5.0 and later mobile devices.

Allow Control Child to acess this device’s location?

 if you want to see your child’s location, you need to give that permission.

Why do I enable accessibility?

You know. Children are very smart. They should not change any device setting. You need to authorize this section to prevent the device from changing some settings by the child.

 

 

 

What does access permission to usage data mean?

It is necessary to see how much the child’s phone applications are being used

Why do I enable the device administrator?

This means that the child can not remove the Control Child from the mobile device. However, if you want to remove. you can it from within the application.

Parent Setting–>Setting–>Uninstall

 

 

What is the setup wizard?

A series of screens designed for you so that you can quickly and easily make the necessary adjustments when the application is first used.

I can’t see the usage information on child device

1-Please check the usage data access permission on child’s device.
2-Make sure that the child’s device  is connected internet.

I can not open any applications on the child device. What should I do?

Sometimes mobile devices may not be stable. If you think there is a problem with the device, we can remove all restrictions. Under normal circumstances, do not do this. The application will become completely ineffective.

please touch Cancel All Restrictions. Then you should entry pin.

 

                                        

is it important time and date settings?

First of all you need to make sure that the time settings in mobile device are correct

If the time setting is incorrect. Control child does not work properly

Do you need an internet connection?

if you don’t use Parent Profile. Child device don’t need to have internet on devices to be able to use Control Child,

but if you use parent profile child device and parent device is connected to internet.

How do I change my pin?

if you want o change password,

1-Parent side

you can use Pin Change menu

2-Child side

Parent setting–>Setting–>PIN Change

 

Where can I find my pairing code?

if you need to child pairing code you can use this menu on child’s device

Parent Setting–>Setting–>Profile Pairing

Are new apps automatically blocked?

There is a check box in Control Child’s settings that enables all new apps to be automatically blocked. You can change this setting.

What is your Pricing & Plans?

Pricing & Plans

50% discount for a short period for parent profile

Annualy only 15 $

 

Child Profile
$
FREE
Children's information display
Parental settings
Time restriction on child device
Application restriction on child device
Set the child device's opening and closing time
Determining weekday end-of-week usage
Usage information screen
FREE
Annual Parental Profile
Per Year
$29.99
3 mobil device control
Adding an image
Location information
Report definition and timing
Lock / Unlock apps function
Children's information display
Parental settings
Time restriction on child device
Application restriction on child device
Set the child device's opening and closing time
Determining weekday end-of-week usage
Usage information screen
BUY NOW
Parental Profile
Monthly
$2.99
3 mobil device control
Adding an image
Location information
Report definition and timing
Lock / Unlock apps function
Children's information display
Parental settings
Time restriction on child device
Application restriction on child device
Set the child device's opening and closing time
Determining weekday end-of-week usage
Usage information screen
BUY NOW

Prices may vary depending on the currency of the countries. The Company has the right to change the prices unilaterally without any notice.

What is Limitation Method?

This is a very important setting. If you do not use parental profile, you should remove it.

If you get an error in the Control Child application.

1-Check your Internet connection.
2-If you are using the battery saving application. for example
Samsung Smart Manager. In this case the Internet connection of the Control Child application can be interrupted by the Smart manager 3 days later. You can fix the error by making the necessary settings from within this application.

After a while I can not control the child device from Parent device.(usually 3 days later)

This may be due to the battery saving applications.

For example,

if you are using Samsung device, it has Smart manager app for battery saving. You have to configure this app. Generally it cuts up internet connection for Control child app.

if you can use different mobile device you have to similar configuration.

If you continue to have problems, you can contact us at info@controlchild.com.

Can parents use it at the same time?

As you know, the child side is free. The parent side are paid. If both parents are going to use it, you will have to subscribe twice.

Does it work with multiple user or guest user?

Some phones and tablets have the ability to create multiple users.
Children can access all applications by opening guest users on these devices.
To prevent this, you can follow the steps below.
1. If the screen lock is not defined in the device, define it.
2. If Control Child is installed on the device, uninstall it.
3. Create a new user for the child.
4. Use the child’s Google account during the installation of this new user.
5. Install the ControlChild application for the new user and make the necessary settings.

What is a child’s profile?

This is the profile that should be on the child’s mobile device.

What is Parental Profile?

The profiler that should be activated on the parent device. With this profile, you can manage the child’s device.

How to uninstall Control Child?

The application consists of two parts.

1-Parent profile (on parent’s device)

You can remove the parent profile like any other normal application.

2-Child profile (on the child’s device)

You can’t remove normal way. Because you know children is very smart. So if you want to uninstall control child from child device

you have to use control child menus.

Parent Setting–>Setting–>Uninstall

 

What is Profile Pairing?

Profile pairing is a key (QR-code)  generated on the child device. You can scan QR-code from the setting of the parent profile or you can send your parent mail address.

It is used to pair the child device with the parent device.

 

Is there a Control Child IOS version?

We currently  services for Android devices. The development team is working for the IOS version.

Is Control Child just for kids?

Control Child is primarily for children.

However, Everyone can also use it to track and limit their mobile device usage.

Active User Number Graph ( User -Time)

Thanks for your interest

Thank you very much for all the users who use the Control Child parental control application.
We would like to share with you the graph we received from Google. The number of users who use the application is increasing day by day.
Thank you very much for showing us.